Customer support

If you are an existing customer with a query about sample tracking, please login to our client platform where you will be able to view the status of all submitted samples.

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For queries on any other product or service, please complete this contact form and one of our team will be in contact within 24 hours.

Thank you. Your query has been received.

You will receive an email at the address entered. The email will confirm that you support request has been logged and the assigned case number.

This email and follow up emails from our Customer Service team contain a tracking code in the subject line, please do not edit this tracking code, the tracking code allows us to manage your support case and minimise response times and case resolution.

If you need to phone us we are always happy to talk; quoting the case number helps us to help you quickly.

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Current customer support

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